HP Laptops with Defective Nvidia chips Not Covered
Monday, April 06, 2009

Many HP laptops with the notorious failed Nvidia GPU are not being covered by HP, leaving many laptop owners stuck with a broken laptop.

We'll be posting the details here from now on.

First one today:

HP DV6500
P/N: RM098AV
Motherboard P/N: 446476-001
Problem: 1 long, 2 short beeps (GPU Failure)

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posted by AbsoluteRaleigh @ 9:19 AM,

34 Comments:

At 9:38 AM, Blogger AbsoluteRaleigh said...

DV6500 not covered:

DV6500
P/N: GY131UA (dv6607nr)
Motherboard: 449903-001
Problem: Bad GPU

 
At 9:50 AM, Blogger AbsoluteRaleigh said...

DV6000 not covered:

DV6000
P/N: GA378UA
Motherboard: 434723-001
Problem: Bad GPU

 
At 2:42 PM, Blogger AbsoluteRaleigh said...

We're just sticking misc laptops here until we can get this more organized. It must be Nvidia day here as we just saw another unit.

Compaq F500
P/N: GF602UA
Motherboard: 442875-001
Problem: Bad GPU

 
At 10:56 AM, Blogger AbsoluteRaleigh said...

F500 / F572US
P/N: GF596UAR
Motherboard: 442875-001
Problem: Bad GPU

 
At 12:59 PM, Blogger AbsoluteRaleigh said...

TX1000 / TX1215NR
P/N: GA648UA
Motherboard: 441097-001
Problem Bad GPU

 
At 7:39 AM, Blogger AbsoluteRaleigh said...

DV9000, with known flaw, not covered because out of the extra 12mo "service enhancement".

DV9000
p/n:EZ453UA
Motherboard: 436450-001
DV9010US

We spoke to HP "Case Managers" at 1-877-917-4380 x94. They said HP will NOT be covering any of the laptops that shipped with the defective chips after they have been out of the "service enhancement" period.

The Nvidia chip in the DV9000 (EZ453UA)s go bad after being used X amount of hours. So if you've lightly used your DV9000 and now it breaks, HP is not going to cover it.

 
At 1:44 PM, Blogger AbsoluteRaleigh said...

Finally we got a machine in that IS covered. It was originally sold Jun22 2007 which means HP will cover it til Jun22 2009.

This one is a DV9000
P/N: GA356UA (DV9408NR)
Problem: Bad GPU
Motherboard: 444002-001

 
At 11:10 AM, Blogger AbsoluteRaleigh said...

DV6000
P/N: RV012UA (DV6327CL)
Motherboard: 443775-001
Problem: Bad GPU

This one was over the "24mo" period HP is fixing them for. So they know it is their fault but they still will not fix it.

 
At 3:11 PM, Blogger AbsoluteRaleigh said...

DV2000
P/N: RG501UA (DV2109NR)
Motherboard: 417036-001
Problem: Completely dead

* This one is NOT an Nvidia issue. We decided to add it here anyways.

 
At 9:32 AM, Blogger AbsoluteRaleigh said...

Compaq F700
P/N: GR967UA (F730US)
Motherboard: 442875-001
Problem: Bad GPU

 
At 10:03 AM, Blogger AbsoluteRaleigh said...

Compaq F700
P/N: GR967UA (F730US)
Motherboard: 442875-001
Problem: Bad Nvidia chip

Not under HP's recall.

 
At 10:11 AM, Blogger AbsoluteRaleigh said...

DV2000
P/N: RP415UA (DV2225NR)
Motherboard: 447805-001 or 440768-001
Problem: Bad Nvidia

This was a recall unit, but the unit was lightly used, so it didn't fail until the warranty expired.

The rep told us the warranty expired under 14days ago and that they could fix it but it would cost hundreds of dollars.

 
At 10:07 AM, Blogger Dan said...

Hello!

I invite all of you with concerns about your HP laptops to visit the site http://www.hplies.com

I would also ask that you add the information regarding your computers to the database on that site. To date over 600 people have registered their faulty HP laptops!

There's strength in numbers, so come and join us!!

- Dan ("danbdan")

 
At 12:23 PM, Blogger AbsoluteRaleigh said...

Thanks Dan, we bumped into your site the other day. We'll drop by soon.

 
At 2:00 PM, Blogger AbsoluteRaleigh said...

DV9000 not covered:

P/N: EZ457UA (DV9047CL)
Motherboard: n/a
Problem: Bad GPU

 
At 2:16 PM, Blogger Dan said...

Please make sure to visit http://www.hplies.com and register your faulty laptop in the database on that site. To date, we have nearly 700 machines registered!

 
At 11:31 AM, Blogger AbsoluteRaleigh said...

DV2000 not covered:

DV2000
P/N: RP412UA (DV2214US)
Motherboard: *see below
Problem: Bad GPU

Note: This unit's warranty ended July 05, 2008, which would make the extended Nvidia warranty valid until July 05, 2009. Today, June 11, 2009, we placed multiple calls to HP and they told us they will NOT fix this machine under any circumstances because the warranty expired in March. We informed them that on THEIR website it stated July and they told us that the warranty data was wrong and they would not honor the warranty.

Our customer is trying to obtain their original invoice right now.

* Note 2: The motherboard was not labeled with a p/n but according to HP's site the model used either a 440768-001 or a 447805-001. (That should be correct as long as HP's site wasn't "wrong" again).

 
At 1:53 PM, Blogger AbsoluteRaleigh said...

This is a follow up to the DV2000
P/N: RP412UA (DV2214US) above. A fourth call to HP cured all. We basically had to demand service, telling them that their own website proved the unit was sold July 6, 2007, meaning the original warranty ran out July 6, 2008, meaning they had to cover Nvidia issues until July 6, 2009. When they tried to tell us their database said it expired in March we told them their database was wrong and that we demanded service. Suddenly the rep changed her tune and said she had updated her database to contain the correct information and that she'd overnight a box to us for a free repair.

So, this unit that was supposed to be covered, has now been covered. If anything changes, we'll update it here.

 
At 1:28 PM, Blogger AbsoluteRaleigh said...

DV9000
P/N: RP114UA / DV9208NR
Motherboard: 444002-001
Problem: Bad GPU

 
At 8:25 AM, Blogger AbsoluteRaleigh said...

Haven't updated this in a while, but plenty of them still pouring in..

 
At 8:30 AM, Blogger AbsoluteRaleigh said...

DV2000 not covered:

DV2415nr
P/N: GA534UA (DV2415nr)
Motherboard: 447805-001
Problem: Bad GPU

 
At 12:37 PM, Blogger AbsoluteRaleigh said...

DV9500 not covered:

DV9500
P/N GS749UA (dv9657cl)
Motherboard: 447983-001
Problem: Bad GPU

 
At 11:33 AM, Blogger AbsoluteRaleigh said...

DV9000 not covered:

DV9700
P/N: KN897UA (dv9825nr)
Motherboard: 461069-001
Problem: Bad GPU

08/07/2009

 
At 8:15 AM, Blogger AbsoluteRaleigh said...

DV2000
P/N: RG404UA (DV2120US)
Motherboard: 431843-001
Problem: Bad GPU

08/28/2009

 
At 8:18 AM, Blogger AbsoluteRaleigh said...

DV9000
P/N: EZ345AV
Motherboard: 434722-001

This is an odd one as the board appears to be used in the DV6000. Maybe it has already been replaced before. HP doesn't list a board for the EZ345AV so we're not sure.

08/28/2009

 
At 11:45 AM, Blogger AbsoluteRaleigh said...

DV9000 not covered:

DV9000
P/N: RU974UA (DV9308nr)
Motherboard: 444002-001
Problem: Bad GPU

08/31/2009

 
At 7:45 AM, Blogger AbsoluteRaleigh said...

DV6000 not covered:

DV6000
P/N: RV018UA (dv6324us)
Motherboard: 443775-001
Problem: Bad GPU

Note: The WiFi was already broken on this one before the GPU died.

 
At 2:15 PM, Blogger AbsoluteRaleigh said...

DV9000

P/N: RV116UA (dv9335nr)
Motherboard: 434659-001
Problem: Bad GPU

09/14/2009

 
At 1:52 PM, Blogger AbsoluteRaleigh said...

DV6000 not covered:

DV6000
P/N: GA452UA (DV6409WM)
Motherboard: 443775-001
Problem: Bad GPU

11/03/2009

 
At 11:15 AM, Blogger AbsoluteRaleigh said...

DV2000 not covered:

DV2000
P/N: ZS304UA (DV2432nr)
Motherboard: 447805-001
Problem: Bad GPU

11/09/2009

 
At 12:07 PM, Blogger AbsoluteRaleigh said...

DV9000 not covered:

P/N: EZ452UA (DV9005US)
Motherboard: n/a
Problem: Bad GPU

Note: 444002-001 replaces 436450-001

 
At 12:27 PM, Blogger AbsoluteRaleigh said...

These units have been coming in almost daily, we've just been tired of blogging them.

Although the project is on a back burner, we are looking into possible repair solutions for these plagued models.

Inadequate thermal cooling seems to be a role here.

 
At 2:05 PM, Blogger AbsoluteRaleigh said...

DV6000 not covered:

P/N: RV020UAR(DV6353US)
Motherboard: 443775-001
Problem: Bad GPU

 
At 11:31 AM, Blogger samuel said...

DV2500 motherboard failure.
p/n: KN999UA#ABA (dv2845se)
Motherboard:462535-001

 

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