Another DV9000 bad Nvidia GPU not Covered
Tuesday, February 24, 2009
Another DV9000 came in today, with a defective Nvidia GPU.
This unit had very bad distorted video. On occasion it will not POST. The GPU is bad.
This particular DV9000 was a DV9074cl (P/N EZ457UA). Motherboard P/N = 432945-001.
As of right now, HP will not cover it.
HP's website says they will not cover EZ457UA models but they will cover EZ457UAR models. These are almost the identical model and both use the defective 432945-001 motherboard. The only difference is EZ457UA were sold new and EZ457UAR models were sold as refurbished. They both have the Nvidia GO 7600 GPU.
GPU reads:
NVIDIA 42N3RH 0642A2
A TAIWAN
NA2041.00
GF-GO7600-N-A2
Hundreds, possibly thousands of people have defective GO 7600 GPUs.
There is a thread on HP's site here with several unhappy customers.
At the moment (02/24/2009) HP wants around $460 for a motherboard. We're able to repair these machines for around $449 right now, that is both parts & labor.
posted by AbsoluteRaleigh @ 7:41 AM,
1 Comments:
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At 7:23 AM,
AbsoluteRaleigh said...
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To speak with an HP case manager you can call 1-877-917-4300 x94.
