Dell GX400 Desktop Ordeal
Wednesday, August 24, 2005
A Dell GX400 desktop computer came in this week for repair. This one has a bad power supply. The power supply part # is 03E466.
After getting a quote from Dell we got our customer's approval to go ahead and order the part. We know Dell's tricks and made sure the item was in stock. We called back and attempted to order the part. After taking down all of our information, just before getting our credit card #, they decided to pull yet another stunt. The rep said: That part is not available. Sorry I told you it was in stock, but it is not. Of course, a similar replacement was in stock at nearly triple the price we were quoted. We immediately hung up and purchased the part from one of our other vendors.
4 out of our last 5 orders with Dell have gone bad. Something is up over there, and it certainly is not customer satisfaction.
posted by AbsoluteRaleigh @ 6:44 AM,
